The dataset
Documented, with a data dictionary, and kept in your environment.
Operations X-ray
One costly question. The dataset that answers it. Two to six weeks, fixed fee, delivered remotely.
Time Why does quoting take nine days when the work takes two hours?
Turnover Why do we keep losing people in our most important role?
Automation Which work should we automate, and what happens to the people doing it?
Hiring Are we paying below market for the roles we can't fill?
What we collect, and what it shows.
Each source covers what the others miss. We join them on the same roles, teams, and processes so they can be compared.
- System records
- Elapsed time, handoffs, rework, and backlog, from the systems you already run.
- Interviews and walkthroughs
- How the work actually flows, and the workarounds nobody wrote down.
- Staff survey
- Where time goes, which tools get used, who depends on whom, and where the friction is.
- HR records
- Role, team, tenure, and departures, analyzed at group level.
- Market data
- Pay, hiring, and talent supply for your roles.
What you get.
A dataset you keep, and findings tied to cost, so the next decision is a clear one.
The findings
Including where what people say and what systems show don't match.
Three costed interventions
What to change, what it would cost, and what it should return.
Stated accuracy
A measured error rate for every variable we coded from text or audio.
Sized to the business.
For teams with a system of record, a few years of history, and someone technical to own what comes next. Fixed fee, quoted after the discovery call.
Teams of 5 to 100: two to three weeks
One question. System records, interviews, and market data. Under about twenty people, we interview instead of running an anonymous survey, and report themes only.
Teams of 100 to 2,000: four to six weeks
The full set: system records, interviews and walkthroughs, an all-staff survey, HR records, and market benchmarks.
How your people's data is handled.
People answer honestly when they know what happens to their answers. These commitments are in every contract and in the notice staff read before taking part.
Responses stay with us
Raw survey and interview responses are never handed over. You get aggregates and themes.
No small groups
Nothing is reported for any group smaller than five people.
No discipline
Results can't be used to evaluate or discipline individuals.
Voluntary, with notice
Participation is voluntary, and staff get written notice of the purpose first.
Your systems, your environment
Data from your systems stays in your environment.
What's your costly question?
Thirty minutes, free, to find out whether an X-ray can answer it.