Work automation and AI agents
When we find: Labor time going to manual, repetitive work.
Intake, triage, document extraction, moving data between systems, and follow-ups, with agreed permissions and human review.
Systems that act on what we find.
Each one answers a specific finding, is built in your environment, and is measured against the baseline the X-ray set.
Baseline Measured in the X-ray.
System Built in your environment and rehearsed by your staff.
Re-measured The same measures, after the change.
What we build, and the finding each one answers.
Systems come after the X-ray, aimed at what it finds. You choose which to build.
Live operations measurement
When we find: A process nobody can see between reviews.
Cycle time, handoffs, backlog, and rework, refreshed continuously, plus short recurring check-ins with staff.
Knowledge capture
When we find: Knowledge held by one person; slow onboarding.
Procedures and know-how made searchable, with an assistant that respects who can see what.
Workflow rehearsal and reskilling
When we find: Roles changing with AI and automation.
Staff practice the new work on a staging copy, with realistic cases, before go-live. Their practice data is theirs; managers see group progress.
Labor-market feed
When we find: Hiring and pay pressure.
Hiring activity, pay benchmarks, and talent supply for your roles, refreshed monthly.
Communication automation
When we find: Customers waiting on people.
Texts, emails, reminders, and status updates sent from your own accounts.
Every result needs a before.
The X-ray sets the baseline. The measurement layer keeps it current, so each system is judged on what it changed in your numbers, not on what we say it does.
Yours to run without us.
Built in your Microsoft tenant or cloud account, under your control, with documentation your team can use. Support is there when you want it and never required.
At Hardin Insurance, the systems built on twenty years of consolidated records now quote policies across carriers, move web leads into the CRM, and send texts and email from the agency's own accounts.
“The difference in my day-to-day is not subtle. Getting to my client information is fast and simple now, the friction is gone, and I’m reaching about 300% more people on a regular basis — and that number is still growing.”
What we don't build.
We measure the work, not the worker. These stay out of every engagement.
Individual scores
No productivity scores and no flight-risk scores for individual employees.
Monitoring people
No tools that track people instead of processes.
Automated ranking
No automated ranking of candidates or employees.
Start with what to measure.
Systems come after the X-ray, aimed at what it finds. The first conversation is free.